Refund policy

Returns can only be EXCHANGED or given STORE CREDIT within 14 days. 

IN-STORE POLICY:

Returns will be issued through a form of Store Credit, Oxford + Lee does not honor refunds at this time.

ALL RETURNS must be scent-free (including deodorant and heavy perfumes), unworn, unwashed, with all tags attached. Oxford + Lee has the right the reject a return if the item is not in proper condition. 

SALE ITEMS ARE FINAL SALES AND CANNOT BE RETURNED. 

Store credit can be used on any future purchases with us + is valid for ONE YEAR!

ONLINE ORDERS: 

The return will be issued in form of a digital Oxford + Lee gift card. 

The customer WILL NOT be refunded for shipping costs. 

ALL RETURNS must be scent-free (including deodorant and heavy perfumes), unworn, unwashed, with all tags attached. Oxford + Lee has the right the reject a return if the item is not in proper condition. 

DAMAGES + ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. 

NON-REFUNDABLE ITEMS:

Certain types of items cannot be returned. Items on sale, personalized items, swimwear, headbands that have been worn or have tags removed, and personal care items (soaps, lotions, etc.) are not eligible for return and are considered final sale. Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for gift cards whether they were purchased or received as a gift.